Orders & Returns
Terms of Service & Order Processing
Fatboy® USA only ships to the 48 Contiguous United States (excluding PO BOX). Orders will ship within 48 hours from receipt of order. Once your order is placed, you will receive an email confirming your order. You will receive an additional email with tracking information after your order has shipped. Please retain for your records. Please note, all orders placed after 1:00pm CST on Friday, will not ship until the following Monday.
Fatboy USA Return Policy
- Fatboy® USA must be contacted within 7 days after you have received your order at email@example.com explaining the reason for the request to return.
- Within 48 hours you will receive a return authorization number for your return.
- The product must be returned to Fatboy® USA in 'as new', unused, undamaged condition in its original packaging. If for any reason your product is not in ‘as new’ condition, your account will not be refunded (no exceptions).
- Original shipping charges will not be refunded.
- Please include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quickly.
- Return shipping charges will be at the customer's expense.
- A $19.95 restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above. Note: On items with a purchase price of $500 or greater, a $49.95 restocking fee will be applied.
ATTN: Returns Department
875 West Sandy Lake Road
Suite 100 Coppell, Texas 75019